Skip to content

privacy policy

Privacy Policy — Eliza Perfume

Effective Date: 29 October 2026
Last Updated: 29 October 2026

1. Introduction

Official Website: https://www.elizaperfume.com/

This Privacy Policy applies to the Eliza Perfume website at www.elizaperfume.com and the e-commerce services made available through that website.

Eliza Perfume (“Eliza Perfume”, “we”, “us” or “our”) is committed to respecting your privacy and protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, browse our products, create a customer account, place an order, make a payment, or communicate with us.

This Policy applies to our e-commerce website and related online services serving customers in India.

By using our website, you acknowledge that you have had the opportunity to read this Policy. Where consent is required by applicable law, we will obtain that consent before processing your personal information for the relevant purpose. Merely visiting the website or accepting this Policy does not replace any separate consent that may be required.

2. Information We Collect

We collect only the information reasonably necessary for the purposes described in this Policy, subject to applicable law.

2.1 Personal and Contact Information

When you place an order, register an account, or contact us, we may collect:

  • Full name

  • Email address

  • Mobile number

  • Billing and delivery addresses

  • Delivery instructions and preferences

  • Information you provide when contacting customer support

2.2 Customer Account Information

Our website allows customers to create accounts and also supports guest checkout.

If you register for an account, we may process your login credentials, account details, saved addresses, order history, preferences and other information associated with your account.

Passwords should be stored using appropriate security measures by the relevant service provider and should not be accessible to us in readable form.

2.3 Order and Transaction Information

When you purchase products, we may collect and process:

  • Products ordered, quantities and prices

  • Order numbers, invoices and purchase dates

  • Billing and delivery details

  • Order fulfilment and delivery status

  • Payment status, transaction references and refund information

  • Customer service communications relating to your purchase

2.4 Payment Information

Payments on our website are processed through Razorpay or the relevant payment services made available through it.

Payment credentials, card information, authentication details and other sensitive payment information may be collected directly by the payment service provider in accordance with its applicable terms and privacy practices.

We may receive payment confirmations, transaction references, payment status, refund status and other information necessary to process orders, reconcile transactions and address payment disputes.

We do not intend to collect or independently store complete payment card details or payment authentication credentials on our own systems. The actual handling of payment data depends on the payment integration and configuration used on the website.

2.5 Technical and Usage Information

When you access our website, certain technical information may be collected automatically, depending on the website configuration and technologies enabled. This may include:

  • IP address

  • Browser type and version

  • Device and operating system information

  • Pages viewed and interactions with website features

  • Referral information and approximate location derived from technical information

  • Session information, timestamps and diagnostic logs

  • Cookie identifiers and similar online identifiers

We may use Google Analytics, Meta Pixel or similar analytics and advertising technologies if enabled on our website. These technologies may collect information about website visits, browsing activity and interactions, subject to the applicable configuration and consent requirements.

2.6 Marketing Preferences

If you choose to receive promotional communications, we may process your email address, mobile number, communication preferences and relevant information about your interactions with our promotional messages.

We may also maintain records of your marketing consent, withdrawal requests and communication preferences to respect your choices.

3. Purposes for Which We Use Your Information

We may process personal information for the following purposes:

  1. Account management: To create, maintain and secure customer accounts.

  2. Order processing: To confirm purchases, generate invoices, process payments and fulfil orders.

  3. Delivery: To arrange shipping, communicate delivery updates and resolve delivery issues.

  4. Customer support: To respond to enquiries, complaints, returns, cancellations and refund requests.

  5. Payment and fraud prevention: To verify transaction status, investigate suspicious activity and protect against fraud.

  6. Website operations: To maintain website functionality, diagnose technical issues and improve performance.

  7. Analytics: To understand website usage and improve the shopping experience, where applicable and lawfully configured.

  8. Marketing: To send promotional emails and WhatsApp communications where permitted by law and supported by the required consent.

  9. Legal compliance: To maintain accounting and tax records, respond to lawful requests and comply with applicable legal obligations.

  10. Security and dispute resolution: To protect our website, customers, business interests and legal rights.

We will not process personal information for an unrelated or incompatible purpose without an appropriate legal basis and any additional notice or consent required by applicable law.

4. Consent and Your Choices

Where applicable law requires consent, we will request consent in a clear and appropriate manner before processing personal information for the relevant purpose.

You may withdraw consent for consent-based processing by using the available preference controls or contacting us at the email address provided below. Withdrawal will not affect the lawfulness of processing carried out before withdrawal.

Where processing is necessary for an order, a legal obligation or another lawful purpose, withdrawal of consent for an unrelated purpose may not prevent that necessary processing.

We will explain any material consequences of withdrawing consent where required by law.

5. Sharing of Personal Information

We do not sell personal information to third parties for their independent commercial use.

We may share relevant information with service providers and other recipients where necessary for the purposes described in this Policy.

5.1 Website and E-commerce Providers

Our website may use Zoho Commerce and associated technology providers to operate the online store, maintain customer accounts, manage orders and support related e-commerce functions.

5.2 Payment Service Providers

We use Razorpay for payment processing. Relevant transaction information may be shared with Razorpay and associated payment networks, banks or other authorised payment participants as necessary to complete transactions, process refunds, prevent fraud and meet legal requirements.

5.3 Shipping and Logistics Providers

We may share your name, mobile number, delivery address and relevant order details with shipping and logistics providers, including Shiprocket and its associated courier partners where used, to arrange delivery, track shipments and resolve delivery-related issues.

5.4 Analytics and Advertising Providers

If Google Analytics, Meta Pixel or similar technologies are enabled, certain technical information and website interaction data may be processed by the relevant providers for analytics, measurement or advertising purposes, subject to applicable consent requirements and the settings configured on our website.

5.5 Business and Technical Service Providers

We may use service providers for email delivery, customer communications, website maintenance, security, technical support and other operational purposes.

5.6 Legal and Regulatory Disclosures

We may disclose information when required by applicable law, a valid legal process, a competent regulatory authority or a court, or where necessary to investigate fraud, protect individuals or defend our legal rights.

Where appropriate, we take reasonable steps to ensure that service providers process personal information only for authorised purposes and maintain suitable safeguards.

6. Cookies and Similar Technologies

Our website may use cookies, pixels and similar technologies to support essential functionality, maintain account sessions, remember preferences, measure website performance and understand customer interactions.

Depending on the configuration of our website, these technologies may include:

  • Essential cookies required for website functionality

  • Preference cookies that remember settings

  • Analytics cookies used to understand website usage

  • Advertising or measurement technologies, such as Meta Pixel, if enabled

Where required by applicable law, we will obtain consent before activating non-essential cookies or similar technologies.

You may manage cookies through the preference controls available on our website, where provided, and through your browser settings. Blocking certain cookies may affect website functionality.

7. Email and WhatsApp Marketing

Eliza Perfume may send promotional emails and WhatsApp messages about products, launches, offers and other relevant updates.

We will seek and record consent where required by applicable law and respect applicable communication preferences and opt-out requests.

You can opt out of promotional emails using the unsubscribe link included in the message, where available, or by contacting us. You can opt out of promotional WhatsApp communications by using any opt-out mechanism provided in the message or contacting us directly.

Where appropriate, you may also use the relevant platform's blocking or reporting features.

Opting out of marketing will not prevent us from sending essential transactional communications, such as order confirmations, payment notifications, delivery updates, security notices or responses to your support requests.

We will not make consent to promotional marketing a condition of purchasing products where doing so would be contrary to applicable law.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Policy, subject to applicable legal requirements.

Different categories of information may be retained for different periods. For example:

  • Customer account information may be retained while the account remains active and for a reasonable period thereafter, subject to applicable law.

  • Order, invoice and transaction records may be retained for applicable accounting, taxation, legal and dispute-resolution requirements.

  • Customer support records may be retained for the time reasonably necessary to address issues and maintain appropriate records.

  • Marketing preferences and consent records may be retained as necessary to honour communication choices and demonstrate compliance.

  • Technical and analytics data may be retained according to the relevant service configuration and retention settings.

We will take reasonable steps to delete or securely dispose of personal information when it is no longer required, unless retention is required by law or for another lawful purpose.

A request to delete an account will not necessarily result in immediate deletion of every associated record. Information that must be retained under applicable law may continue to be retained for the required period.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss and misuse.

Depending on the systems used, safeguards may include access controls, secure configurations, restricted staff access, authentication measures and appropriate security features provided by our technology partners.

We also expect relevant service providers to maintain appropriate safeguards for the information they process on our behalf.

However, no electronic transmission or storage system can be guaranteed to be completely secure. We cannot guarantee absolute security, but we will take the steps required by applicable law in response to relevant security incidents and personal data breaches.

10. Your Privacy Rights

Subject to the applicable law and its effective commencement, you may have rights in relation to your personal information, including:

  • Requesting information about the processing of your personal data.

  • Requesting correction or updating of inaccurate or incomplete personal information.

  • Requesting erasure of personal information where legally permissible.

  • Withdrawing consent where processing is based on consent.

  • Raising a grievance concerning the processing of your personal information.

  • Exercising any additional rights available under applicable data protection law.

  • Exercising any right to nominate another individual where such a right is applicable.

To make a request, contact us using the details in Section 14. We may request reasonable information to verify your identity and locate the relevant records.

We will respond to requests and grievances within the timeframes required by applicable law. We may decline or limit a request where a lawful exception applies, and we will explain the position where required.

11. Third-Party Websites and Services

Our website may contain links to third-party websites or services, including payment providers, courier tracking pages and social media platforms.

When you visit or interact directly with those services, their own terms and privacy policies may apply. We are not responsible for the independent privacy practices of third parties outside our control.

We encourage you to review the privacy policies of relevant third-party providers.

12. Children's Privacy

Our website is intended for customers who are legally capable of entering into transactions under applicable law.

We do not knowingly process children's personal data in circumstances prohibited by applicable law. Where processing children's personal data is permitted only with verifiable parental consent or other safeguards, we will implement the measures required by applicable law before undertaking that processing.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the circumstances and take appropriate action.

13. International Data Processing

Some of our technology, payment, analytics, communications or logistics providers may process information using infrastructure located outside India.

Where personal information is transferred or processed internationally, we will take the steps required under applicable Indian law and any other applicable legal requirements.

The location and handling of data may depend on the providers and configurations actually used on the website.

14. Contact Information and Grievance Redressal

For questions, requests or grievances relating to this Privacy Policy or the processing of personal information, please contact:

Business Name: Eliza Perfume
Business Address: 1st Floor, Plot No. 171, Unit 4, Jama Masjid Premises, Bhubaneswar – 751001, Odisha, India
Email: tech.elizaperfumes@gmail.com
Privacy / Grievance Contact Person: [Insert name or designated role]
Telephone: [Insert customer support telephone number, if applicable]

We will review and respond to privacy-related requests and grievances within the period prescribed by applicable law.

Where a Data Protection Officer or another designated person is legally required, the relevant contact information will be published here.

15. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business operations, website technologies, service providers or applicable laws.

The revised Policy will be published on this page with an updated “Last Updated” date. Where required by law, we will provide additional notice or obtain fresh consent before implementing relevant changes.

We encourage customers to review this Policy periodically.

Important implementation note: This Policy describes Eliza Perfume's stated business arrangements and certain conditional practices. Before publication, the business should verify the technologies and service providers actually enabled on its website, complete the remaining contact details, and ensure that the website's consent mechanisms and operational practices match this Policy.