Terms and Conditions — Eliza Perfume

Effective Date: 29 October 2026
Last Updated: 29 October 2026

1. Introduction

Welcome to Eliza Perfume.

These Terms and Conditions (“Terms”) govern your access to and use of our website, www.elizaperfume.com, including browsing products, creating customer accounts, placing orders and purchasing products through our online store.

The website is operated by:

Business Name: Eliza Perfume
Business Address: 1st Floor, Plot No. 171, Unit 4, Jama Masjid Premises, Bhubaneswar – 751001, Odisha, India
Email: tech.elizaperfumes@gmail.com

In these Terms, “Eliza Perfume”, “we”, “us” and “our” refer to the business operating this website. “You”, “your” and “customer” refer to any individual accessing the website or purchasing products from us.

By accessing or using the website, you agree to these Terms. If you do not agree, please discontinue use of the website.

These Terms are subject to applicable Indian law, including the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and other applicable laws, as amended from time to time.

Nothing in these Terms is intended to exclude or restrict any consumer right that cannot lawfully be excluded or restricted.

2. Eligibility and Customer Accounts

2.1 Eligibility

You must have the legal capacity to enter into a binding transaction under applicable law to purchase products through our website.

Where a person is legally incapable of entering into a transaction independently, the transaction must be undertaken through an appropriate legally authorised representative.

2.2 Account Registration

Our website supports customer account registration and guest checkout.

When creating an account, you must provide accurate, current and complete information and update it when necessary.

You are responsible for maintaining the confidentiality of your login credentials and for taking reasonable steps to prevent unauthorised access to your account.

You should notify us promptly if you suspect unauthorised access or activity involving your account.

2.3 Account Suspension

We may restrict or suspend access to an account where reasonably necessary to investigate suspected fraud, security risks, unlawful activity or a material breach of these Terms.

Where appropriate, we will notify the customer of the restriction and provide an opportunity to resolve the issue, subject to applicable law and legitimate security considerations.

Account restrictions will not extinguish any statutory consumer rights or obligations relating to an existing order.

3. Products and Product Information

We aim to ensure that product descriptions, images, prices, fragrance details, available sizes and other product information displayed on our website are accurate and up to date.

However, certain differences may occur due to screen settings, lighting, photography, packaging updates or manufacturer changes.

3.1 Product Descriptions

Customers should review the product description, size, quantity, ingredients and other relevant information before placing an order.

Where information regarding ingredients, allergens, usage instructions, warnings or manufacturer details is provided, customers should review it before use.

3.2 Availability

Products are offered subject to availability. A product being displayed on the website does not guarantee that it will remain available until checkout or dispatch.

If a product becomes unavailable after an order is placed, we will inform the customer and provide an appropriate resolution, including a refund where applicable.

3.3 Product Authenticity and Representation

Product names, brands, descriptions, images and other representations will be provided according to the product being offered.

We will not knowingly misrepresent a product's identity, origin, composition or other material characteristics.

Any brand-specific authenticity claims, manufacturer warranties or certification