Shipping and Delivery Policy — Eliza Perfume

Effective Date: 29 October 2026
Last Updated: 29 October 2026

Website: https://www.elizaperfume.com/

1. Introduction

This Shipping and Delivery Policy explains how orders placed through the Eliza Perfume website are processed, dispatched, shipped and delivered.

Business Name: Eliza Perfume
Business Address: 1st Floor, Plot No. 171, Unit 4, Jama Masjid Premises, Bhubaneswar – 751001, Odisha, India
Customer Support Email: tech.elizaperfumes@gmail.com

This Policy should be read together with our Terms & Conditions, Privacy Policy and Cancellation, Return and Refund Policy.

2. Delivery Locations

Eliza Perfume delivers to serviceable locations within India, subject to courier availability and applicable transportation restrictions.

Customers must provide a complete and accurate delivery address, including the PIN code and a reachable mobile number.

3. Order Processing and Dispatch

Orders will ordinarily be processed after successful order placement and, where applicable, payment confirmation.

Orders will be dispatched within 2 business days of order confirmation, subject to product availability, payment verification and any applicable legal or operational requirements.

Business days exclude Sundays and public holidays observed by the business.

If an issue materially affects dispatch, we will make reasonable efforts to notify the customer.

4. Shipping and Delivery Timeline

Orders will ordinarily be delivered within 10 business days from the date of dispatch.

Delivery timelines may vary depending on the destination PIN code, courier serviceability and transportation conditions.

The delivery commitment is subject to force majeure circumstances, including natural disasters, extreme weather, floods, fires, epidemics, government restrictions, strikes, transportation disruptions or other events beyond our reasonable control that materially affect dispatch or delivery.

If such circumstances cause a material delay, we will take reasonable steps to minimise the impact and communicate relevant updates to affected customers.

Force majeure does not automatically extinguish any refund, cancellation or other consumer rights that apply under law.

5. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the customer confirms the order.

Any free-shipping offers, minimum purchase requirements or additional delivery charges will be disclosed before the order is placed.

6. Shipping Partners and Tracking

Orders may be shipped through third-party courier and logistics providers, including Shiprocket and its associated courier partners where used.

Tracking information will be shared with customers through an available communication channel once the shipment has been dispatched, where supported.

Tracking updates may take some time to appear in the courier's system.

7. Delivery Attempts and Incorrect Addresses

Customers are responsible for providing accurate delivery information and ensuring that someone is available to receive the shipment.

If delivery fails because of an incorrect address, recipient unavailability or other delivery issue, the courier may make additional attempts or return the shipment to us.

Customers should contact tech.elizaperfumes@gmail.com promptly if they need to request an address correction. Address changes may not be possible after dispatch.

Any re-shipping charges or refund adjustments will be applied only where disclosed, justified and legally permissible.

8. Damaged, Tampered With or Incorrect Deliveries

Customers are encouraged to inspect the package upon delivery and report any damage, tampering, incorrect product or defect promptly.

For damage claims, our Cancellation, Return and Refund Policy requires a proper unboxing video as the standard evidence procedure. Customers should retain the original packaging and provide their order number and supporting evidence when contacting us.

Claims will be reviewed based on the available evidence and applicable law. The absence of an unboxing video will not automatically extinguish a remedy that a customer is legally entitled to receive.

9. Perfume Shipping and Handling

Perfumes may contain alcohol or other ingredients subject to specific packaging, handling and transportation requirements.

Shipments are subject to the applicable courier's product acceptance rules and destination restrictions. If a particular shipping service cannot carry a product to a destination, we will contact the customer where reasonably possible and arrange an appropriate resolution.

10. Cash on Delivery

Cash on Delivery (COD) is available only where displayed during checkout.

Where offered, customers must pay the amount shown in their order confirmation to the authorised delivery partner at the time of delivery. Any COD charges will be disclosed before the order is placed.

11. Delayed or Lost Shipments

If an order has not arrived within the stated delivery period, customers may contact us at tech.elizaperfumes@gmail.com with their order number.

We will review the tracking information and coordinate with the logistics provider where necessary.

If a shipment is confirmed lost or cannot be delivered, we will work with the customer to provide an appropriate resolution, including a replacement or refund where applicable.

12. Shipping-Related Cancellations and Refunds

Change-of-mind cancellation requests will not be accepted after dispatch.

This restriction does not remove any applicable legal remedies relating to damaged, defective, incorrect or misrepresented products, or orders that cannot be fulfilled or delivered.

Eligible refunds will be handled in accordance with our Cancellation, Return and Refund Policy and applicable law.

13. Contact Us

Business Name: Eliza Perfume
Website: https://www.elizaperfume.com/
Email: tech.elizaperfumes@gmail.com
Business Address: 1st Floor, Plot No. 171, Unit 4, Jama Masjid Premises, Bhubaneswar – 751001, Odisha, India
Customer Support Telephone: [Insert telephone number, if applicable]

Please include your order number and registered contact details when contacting us about a shipment.

14. Changes to This Policy

Eliza Perfume may update this Policy to reflect changes in shipping arrangements, delivery partners, business operations or applicable law. The revised Policy will be published on this page with an updated “Last Updated” date.

End of Shipping and Delivery Policy